2020 is finally coming to an end and what we hope will be a relaxing holiday season for everyone is fast approaching. As usual, we will be implementing an infrastructure freeze and reduced support hours during the holiday season. Like many of you, we’ll be taking this time to relax and recharge after a long year. You can find all the details below:

Infrastructure Freeze (9 December 2020 to 11 January 2021)

During this time we will avoid infrastructure or software changes unless it’s absolutely necessary. This is to ensure that both your and our infrastructure is running as smoothly as possible over the break. We recommend you do similar for your own self-managed applications or servers.

If you do require urgent changes or provisioning jobs to be completed before the freeze please let us know as soon as possible.

Reduced Hours (23 December 2020 to 11 January 2021)

We’ll still be here to help but at a reduced capacity so tickets may take a little longer to be resolved. We really appreciate your patience and understanding during this time.

As always, we’ll be checking on support tickets regularly and our emergency support will be available 24/7 – please note that call-out fees may apply. Please see the table below for details on our reduced office hours and have a fantastic break!