How long can I expect a response to my email?
We endeavour to answer all queries within 12 hours.
However, the following departments have the following deadlines.
Technical Support - Shared Web Hosting, Reseller Hosting
Mon-Fri: 4 hours during business hours
Sat-Sun: 12 hours during business hours (indicated on SLA)Sales - All services
Mon-Fri: 12 hours during business hours
Sat-Sun: 12 hours during business hoursThese times are guidelines only. Most support tickets are answered on average, within 2 hours.
Please see our service level agreement for more information on our service commitments to you.